Privacy Policy

When you register, play, or transact on ck111, we collect the following categories of personal information:

• Identity data: full name, date of birth, username, and government-issued ID details required for account verification (KYC).
• Contact data: email address, phone number, and city of residence within Bangladesh.
• Financial data: payment method details (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals. We do not store full bKash or Nagad PIN numbers.
• Technical data: IP address, device type, operating system, browser type, session durations, and access timestamps.
• Usage data: games played, betting history, wagering patterns, transaction records, and account activity logs.

We collect information directly from you when you complete our registration form, make a deposit or withdrawal, contact our support team, or interact with promotional features on the platform.

ck111 uses collected personal data strictly for the following legitimate purposes:

• Account management: creating, verifying, and administering your player account to ensure secure access.
• Transaction processing: handling deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Responsible gaming compliance: monitoring usage patterns to identify signs of problematic gambling and intervene where necessary.
• Customer support: responding to queries, resolving disputes, and providing technical assistance to players across Bangladesh.
• Marketing and promotions: sending you relevant bonus offers, tournament alerts, and seasonal promotions (Eid, Pohela Boishakh, IPL season) with your consent.
• Fraud prevention and security: detecting unauthorized access, suspicious transactions, or fraudulent account activity to protect all players.

ck111 does not sell, rent, or trade your personal information to third parties. We may share data only in the following limited circumstances:

• Payment processors: transaction details are shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to process payments on your behalf.
• Technology service providers: vetted third-party companies that assist us with platform hosting, fraud detection, analytics, and customer support tools — all bound by strict confidentiality agreements.
• Legal and regulatory compliance: if required by law or a valid regulatory order, we may disclose information to relevant authorities.
• Business transfers: in the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law. We do not permit them to use your data for their own marketing purposes.

ck111 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain your session state, and analyze how the site is used. Cookies are small text files placed on your device by your browser.

We use the following types of cookies:

• Essential cookies: required for the platform to function correctly, including maintaining login sessions and processing transactions securely.
• Performance cookies: used to understand how players navigate ck111 so we can improve page layout, speed, and usability.
• Preference cookies: store your language, display, and notification settings so they persist between visits.

You can control and manage cookies via your browser settings at any time. Please be aware that disabling essential cookies may impact your ability to access certain features of ck111.

ck111 implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our platform uses SSL encryption on all data transmissions, secure server infrastructure, and regular security audits to maintain a safe and reliable environment for all Bangladesh players.

While we take every reasonable precaution, no data transmission over the internet is entirely without risk. If you suspect any unauthorized access to your account, please contact our support team immediately at [email protected].

ck111 retains your personal information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying any legal, accounting, or reporting obligations. In general, active account data is retained for the duration of your account plus a minimum of five years following account closure.

Financial transaction records may be kept for longer periods in accordance with applicable anti-money-laundering and financial reporting requirements. When data is no longer needed, it is securely deleted or anonymized.

As a ck111 user, you have the following rights regarding your personal data. To exercise any of these rights, contact us via [email protected]:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any data we hold is inaccurate or incomplete, you may request a correction.
• Right to erasure: under certain conditions, you may request that we delete your personal data (subject to legal retention requirements).
• Right to restrict processing: you may ask us to suspend the use of your personal data in certain circumstances.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all verified data rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days, and we will notify you accordingly.

ck111 integrates with trusted payment gateways — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — to facilitate deposits and withdrawals for our Bangladesh user base. When you initiate a payment, you are interacting directly with these providers' secure systems, and your payment credentials are governed by each provider's own privacy policy.

ck111 is not responsible for the privacy practices of these external payment providers. We encourage you to review their respective privacy policies before providing payment information.

ck111 is strictly an adults-only platform. Our services are intended exclusively for players who are 21 years of age or older. We do not knowingly collect, store, or process the personal information of individuals under the age of 21. If you are under 21, you must not use this platform or provide us with any personal data.

If we discover that we have inadvertently collected personal data from a person under 21, we will take immediate steps to permanently delete that information from our systems. Parents or guardians who become aware that a minor has provided data to ck111 are encouraged to contact us at [email protected] so we can act promptly.

ck111 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and notify registered users via email or platform notification. We encourage you to review this policy periodically to remain informed about how we protect your data.

Your continued use of ck111 following any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree to a revised policy, please stop using the platform and contact us to close your account.